Warranty +
Return Policy

Effective Date: January 30th, 2025

30-Day Money-Back Guarantee

At Zefra, we stand by the quality of our products. If you're not completely satisfied with your purchase, you may return it within 30 days of delivery for a full refund (excluding shipping costs).

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Conditions for Returns:

• The product must be in like-new condition with all original packaging, accessories, and manuals.

• Returns must be initiated within 30 days of receiving the product.

• Customer is responsible for return shipping costs unless the product is defective.

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How to Initiate a Return:

1. Contact Zefra Customer Support at support@zefrainc.com with your order number and reason for return.

2. We will provide return instructions and the return shipping address.

3. Once we receive and inspect the returned item, we will process your refund within 5–7 business days.

1-Year Limited Warranty – Mist One (Base Model)

Zefra warrants the Mist One (Base Model) against defects in materials and workmanship under normal use for one (1) year from the date of purchase.

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What’s Covered:

• Defects in materials and workmanship.

• Motor failures due to manufacturing defects.

• Battery defects (failure to charge or hold charge properly).

• Electronic failures not caused by improper use.

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What’s Not Covered:

• Normal wear and tear (e.g., cosmetic scratches, fading).

• Accidental damage, misuse, or abuse.

• Water damage caused by submersion or improper use.

• Modifications, unauthorized repairs, or third-party alterations.

• Damage from improper charging or using non-approved power adapters.

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Warranty Claim Process:

1. Contact Zefra Customer Support at support@zefrainc.com with proof of purchase.

2. Provide details and photos of the issue.

3. If eligible, Zefra will repair or replace the unit at our discretion.

4. Customers are responsible for shipping the defective product back to Zefra; replacement shipping is covered by us.

2-Year Limited Warranty – Zefra Mounting Brackets

Zefra warrants all official Mist One Mounting Brackets against defects in materials and workmanship for two (2) years from the date of purchase.

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What’s Covered:

• Structural failures due to manufacturing defects.

• Defective clamps, joints, or locking mechanisms.

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What’s Not Covered:

• Damage from improper installation or overloading.

• Normal wear and tear (e.g., scratches, minor cosmetic damage).

• Accidental breakage or misuse.

• Modifications or third-party alterations.

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Warranty Claim Process:

1. Contact Zefra Customer Support at support@zefrainc.com with proof of purchase.

2. Provide details and photos of the issue.

3. If eligible, Zefra will repair or replace the defective bracket at our discretion.

4. Customers are responsible for shipping the defective product back to Zefra; replacement shipping is covered by us.

Additional Information

• Limitation of Liability: Zefra is not responsible for incidental or consequential damagesresulting from the use or inability to use the product.

• Warranty Transfers: This warranty is non-transferable and applies only to the original purchaser.

For warranty support, contact Zefra at support@zefrainc.com or visit our website at Zefrafans.com.

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