Shipping policy
Shipping Policy
Zefra Incorporated
Last updated: August 28, 2026
Order Processing
Most in-stock orders are processed within 1–2 business days, excluding weekends and holidays. Orders placed on weekends or holidays will begin processing the next business day.
Delivery estimates begin after the carrier receives your package and do not include processing time. Express shipping shortens transit time but does not change our order-processing time.
Preorders and Backorders
Items identified as preorders or backorders will ship according to the estimated timeframe provided on the product page or at checkout. These orders are not subject to our standard 1–2 business day processing timeframe.
Domestic U.S. Shipping
We currently offer the following shipping options within the United States:
• Standard Shipping (3–5 business days): $12.99
• Express Shipping (1–3 business days): $19.99
• Free Shipping: Available on orders of $200 or more
Shipping options, pricing, and estimated delivery times are displayed at checkout. Delivery times are estimates and may be affected by carrier delays, weather, holidays, or other circumstances outside our control.
International Shipping
We ship to select international destinations using DHL Express Worldwide and available USPS international services.
International shipping rates and estimated transit times are calculated at checkout based on the destination, package weight, and selected service. The domestic free-shipping offer does not apply to international orders.
Customs duties, taxes, and import fees may be collected at checkout when available or charged by the destination country upon delivery. Unless specifically shown as prepaid at checkout, these charges are the responsibility of the recipient. Customs processing may also affect delivery times.
Tracking Information
Tracking information will be emailed once your order ships. Please allow up to 24–48 hours for tracking activity to appear after the label is created.
Shipping Addresses
Please review your shipping address carefully before placing your order. If you notice an error, contact us as soon as possible. We cannot guarantee that an address can be changed once an order has entered fulfillment or shipped.
Lost, Stolen, or Damaged Packages
If your package appears to be lost in transit, please contact us so we can assist with the carrier investigation.
If tracking shows that a package was delivered but you cannot locate it, please check around the delivery location, with members of your household or neighbors, and with the carrier. Contact us if you still need assistance.
If your order arrives damaged, please email us within 48 hours of delivery with your order information and photos of the product and packaging.
Contact Us
For questions or assistance with an order, contact:
Zefra Incorporated
support@zefrainc.com
Please do not send returns to any Zefra address without first receiving return authorization and instructions.